Customer Success Specialist

Customer Delight Specialists

• CTC:

  ₹3.7 LPA (90% fixed & 10% variable)

• Job Type:

  On-site, 5 days working

• Interview Mode:

  Face-to-Face

• Availability:

  Immediate joiners preferred

• Eligibility:

  Open for

  fresh graduates

  (Technical background – BTech, BCA, BSc Computer Science)

• Handle inbound/outbound calls, emails, and chats for domestic & international learners
• Resolve product-related issues with effective solutions and clear communication
• Provide empathetic support to learners facing study or technical challenges
• Guide learners to the right resources and supplementary content
• Build strong learner relationships through personalized support and advice
• Go the extra mile to exceed expectations and contribute to learner satisfaction

• Excellent communication skills (verbal & written)
• Professional approach with strong problem-solving abilities
• 0–1 year of experience in voice process (calls, chat, ticket management)
• Preferably from an ed-tech or educational services background
• Familiarity with LMS and digital learning tools is a plus
• Ability to personalize learner engagement strategies

• Rotational shifts & rotational week offs

"Candidates eager to join can submit their application or reach out through a call

PH - 8157891350

Email ID - binoy.raphel@simplilearn.net