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Saleshandy
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Customer Success Specialist (Revenue Retention)

Customer Success Specialist (Revenue Retention)

Saleshandy

5 - 6 years

7 - 8 Lacs

ahmedabad

Posted:None| Platform:

Apply

Skills Required

red automation usage saas billing outbound sales budgeting signalling monitoring

Work Mode

Work from Office

Job Type

Full Time

Job Description

At Saleshandy, we help businesses scale outbound sales with automation, personalisation, and precision. We re a fast-growing, bootstrapped SaaS company trusted by 4,000+ customers globally. Onboarding is our first shot at delight and we don t take that lightly.

We re looking for an Onboarding Specialist who can turn new users into power users fast.

This isn t a hand-holding role. It s about educating, enabling, and empowering customers to get real value from Day 1.

If you ve owned onboarding journeys, improved time-to-value, or helped drive early adoption let s talk.

What You ll Own

1. Churn Reduction (Voluntary + Delinquent)

Own retention KPIs. Save accounts on the edge, reduce failed payments, and recover at-risk MRR.

2. Risk Detection Flagging

Monitor product usage, login frequency, billing behavior, and engagement patterns to detect red signals early.

3. Success Plans for At-Risk Accounts

Build 1:1 success plans with clear milestones for accounts struggling with adoption or value realization.

4. Proactive Outreach

Personally engage users showing low activity, cancellation intent, or failed onboarding.

5. Save Campaigns

Craft recovery strategies, personalized win-back emails, and alternative solutions to retain high-potential users.

6. Retention Strategy

Collaborate with onboarding, product, and support to build scalable, repeatable playbooks for churn prevention.

7. Feedback Loops

Document exit reasons, surface friction points, and help product + growth teams prioritize based on risk data.

You re a Great Fit If...

You ve worked in a SaaS CS or support role where churn reduction was your responsibility not just your metric.
You know how to spot subtle signs of drop-off and act fast.
You re empathetic, data-driven, and relentless in turning things around.
You ve written save emails, retention campaigns, or manually revived failing accounts.
You re comfortable with HubSpot, Stripe, Intercom, or retention tools like Churnkey, Basecamp, Chartmogul, Intercom, .
Bonus: You ve seen success with users who didn t get the product at first but became long-term champions.

Why Join Saleshandy:

High Ownership
Direct impact on company revenue.
Career Growth
Leadership path as we scale to 10,000+ customers.
Global Exposure
Work with businesses across the US, Europe APAC.
Supportive Culture
Fast-moving team with strong values and zero red tape.
Perks That Matter
Annual LD budget, health coverage, paid retreats, flexible remote setup.

Next Steps:

Apply with your CV + 2-3 lines on how you ve driven revenue in a CS role.
Short intro call with our CS lead.
Short take-home task to showcase your thinking.
Final call to align goals, expectations, and culture fit.
Offer onboarding

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Saleshandy

Software Development

Ahmedabad Gujarat

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Personal Settings

Customer Success Specialist (Revenue Retention)

Experience & Salary

Skills Required

Work Mode

Job Type

Job Description

What You ll Own

1. Churn Reduction (Voluntary + Delinquent)

2. Risk Detection Flagging

3. Success Plans for At-Risk Accounts

4. Proactive Outreach

5. Save Campaigns

6. Retention Strategy

7. Feedback Loops

You re a Great Fit If...

Why Join Saleshandy:

High Ownership

Career Growth

Global Exposure

Supportive Culture

Perks That Matter

Next Steps:

More Jobs at Saleshandy