Customer Success Specialist (Revenue Retention)

At Saleshandy, we help businesses scale outbound sales with automation, personalisation, and precision
Were a fast-growing, bootstrapped SaaS company trusted by 4,000+ customers globally Onboarding is our first shot at delight ? and we dont take that lightly, Were looking for an Onboarding Specialist who can turn new users into power users ? fast, This isnt a hand-holding role Its about educating, enabling, and empowering customers to get real value from Day 1, If youve owned onboarding journeys, improved time-to-value, or helped drive early adoption ? lets talk, ??? What Youll Own Churn Reduction (Voluntary + Delinquent) Own retention KPIs Save accounts on the edge, reduce failed payments, and recover at-risk MRR, Risk Detection & Flagging Monitor product usage, login frequency, billing behavior, and engagement patterns to detect red signals early, Success Plans for At-Risk Accounts Build 1:1 success plans with clear milestones for accounts struggling with adoption or value realization, Proactive Outreach Personally engage users showing low activity, cancellation intent, or failed onboarding, Save Campaigns Craft recovery strategies, personalized win-back emails, and alternative solutions to retain high-potential users, Retention Strategy Collaborate with onboarding, product, and support to build scalable, repeatable playbooks for churn prevention, Feedback Loops Document exit reasons, surface friction points, and help product + growth teams prioritize based on risk data, ?? Youre a Great Fit If,, Youve worked in a SaaS CS or support role where churn reduction was your responsibility ? not just your metric, You know how to spot subtle signs of drop-off and act fast, Youre empathetic, data-driven, and relentless in turning things around, Youve written save emails, retention campaigns, or manually revived failing accounts, Youre comfortable with HubSpot, Stripe, Intercom, or retention tools like Churnkey, Basecamp, Chartmogul, Intercom, , Bonus: Youve seen success with users who didnt ?get? the product at first but became long-term champions, ???Why Join Saleshandy: High Ownership Direct impact on company revenue, Career Growth Leadership path as we scale to 10,000+ customers, Global Exposure Work with businesses across the US, Europe & APAC, Supportive Culture Fast-moving team with strong values and zero red tape, Perks That Matter Annual L&D budget, health coverage, paid retreats, flexible remote setup, ?Next Steps: Apply with your CV + 2-3 lines on how youve driven revenue in a CS role, Short intro call with our CS lead, Short take-home task to showcase your thinking, Final call to align goals, expectations, and culture fit, Offer & onboarding ???