Customer Success Specialist

Company Description

DevAssure is an AI-powered test accelerator platform designed for modern Dev and QA teams focusing on shift-left practices. Our platform provides a unified low-code environment that allows teams to auto-generate and automate test cases, seamlessly integrating into CI pipelines. DevAssure supports cross-platform automation for web, mobile, API, accessibility, and visual testing. Our aim is to enable reliable, repeatable, and high-coverage testing, empowering teams to ship quality software faster.

Role Description

This is a full-time Remote role for a Customer Success Specialist. The position is open for Chennai & Bangalore Candidates only. The Customer Success Specialist will be responsible for ensuring customer satisfaction, providing customer support, and maintaining high standards of customer service. They will handle communication with clients, analyze customer needs and issues, and work towards resolving those issues promptly.

What You'll Do

• Own customer adoption, onboarding, and continued success at your customer base.
• Document adoption and success
• Ensure a seamless onboarding experience for new Customers and smooth transitions throughout the customer lifecycle.
• Be a joint partner with Sales to identify revenue opportunities through the upsell of new services and contract renewals
• Voice support for new product features & provide customer feedback to DevAssure product management and engineering groups
• Maintain a deep understanding of the customer's business as well as their technical environment

Qualities That Will Make You Successful

• 3 -5 years of experience in a customer facing role.
• Prior experience in supporting Dev/QA tools is a MUST.
• Outstanding customer communication skills, able to convey information clearly, listen actively, and respond empathetically to customer needs.
• Should be willing to work in US time zone.
• Resourceful and independent problem-solving, including investigating, troubleshooting, documenting, and resolving technical and non-technical issues.
• Strong initiative and ownership; proactively managing tasks, seeking feedback, and driving continuous process improvements.
• Adaptable and resilient in fast-changing environments, thriving amid frequent shifts, multitasking, and operational ambiguity.