Customer success - SAAS

Job Description

Job Title: Growth Consultant – Customer Success (SaaS Product) Experience: 2+ Years Location: Gurgaon Job Type: Full-Time About the Role: We are seeking a motivated and detail-oriented Growth Consultant – Customer Success to join our dynamic team. In this role, you’ll be responsible for the successful implementation and ongoing support of Bizom, our cloud-based SaaS platform for supply chain automation in the FMCG industry. You’ll work closely with clients to ensure a seamless onboarding experience, drive product adoption, and serve as the bridge between customer needs and internal teams. Roles and Responsibilities: End-to-End Implementation: Manage complete implementation for FMCG clients, ensuring timely and successful delivery. Product Configuration & Architecture: Understand software architecture and configure the product to meet customer-specific requirements. Data Management & Troubleshooting: Work with master data, assist with service requests, and troubleshoot data-related issues. Client Interaction: Act as the primary point of contact for clients; gather and communicate requirements to internal stakeholders. Technical Support: Coordinate with internal teams and provide timely technical assistance to clients, ensuring resolution within SLA timelines. Reporting & Product Expertise: Help clients generate reports and provide expert-level support on product features and best practices. Documentation: Document customer requirements and obtain formal sign-offs at each implementation stage. Quality Assurance & UAT: Perform quality checks and lead User Acceptance Testing (UAT) with clients before go-live. Post-Go-Live Support: Ensure successful product adoption post-implementation and provide regular updates to clients on progress and performance. Requirements: Minimum of 2 years of experience in a Customer Success, Implementation, or SaaS product support role. Strong understanding of SaaS platforms and experience with product configuration. Excellent communication and client management skills. Experience working with data (e.g., master data, reports, UAT). Prior experience in the FMCG or retail sector is a plus. Strong problem-solving skills and ability to work with cross-functional teams. Interested candidates connect with me - 9667044640 Job Type: Full-time Pay: ₹376,935.39 - ₹700,000.00 per year Benefits: Provident Fund Schedule: Day shift Experience: SaaS: 2 years (Required) Work Location: In person