Posted:3 weeks ago|
Platform:
Work from Office
Full Time
Raise is built on this core philosophy - we will bring exceptionally great products, awesome user experience and best in class customer service to our users. We have started with our first step by launching an Investment & Trading platform Dhan (www.dhan.co) in November 2021.
-Customer Interaction: Respond to customer queries and concerns promptly and professionally.
-Issue Resolution: Resolve complaints or escalate unresolved issues to appropriate internal teams.
-Product Knowledge: Maintain deep knowledge of the companys products, services, policies, and procedures.
-Customer Satisfaction: Ensure a positive customer experience and strive for first-contact resolution.
-Documentation: Log interactions and updates accurately in the CRM system.
-Performance Metrics: Meet targets such as response time, resolution time, QA, CSAT (Customer Satisfaction Score), etc.
-Team Collaboration: Work with other departments (technical, product, etc.) to resolve customer issues.
-Feedback Collection: Record customer feedback and suggestions for product/service improvement.
-Graduation from a relevant field.
-Customer Service experience in the broking industry would be an added advantage.
-Excellent at both verbal and written communication
-Ability to form conversations.
-1-4 years of experience in a similar role.
-8 am to 5pm & 9 am to 6pm & 11am to 8pm & 1pm to 10pm (work from office shifts)
-3 to 12 am (work from home shifts)
We are building technology led financial products and infrastructure for Indias top 25Mn+ financially aware and literate users. Our product lines span investments, financing, insurance, payments, and wealth services. We will offer consumer products & services that cater to these users, and will offer the same technology & infrastructure to partners in the startup ecosystem willing to take the experience to everyone in India. Our focus is on 3 core aspects - build great products, deliver awesome experiences and provide exceptional customer services to our users.
Raise Securities
Upload Resume
Drag or click to upload
Your data is secure with us, protected by advanced encryption.
Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.
We have sent an OTP to your contact. Please enter it below to verify.
Instantly access job listings, apply easily, and track applications.
2.0 - 6.5 Lacs P.A.
Experience: Not specified
2.25 - 4.0 Lacs P.A.
hyderabad
1.0 - 5.0 Lacs P.A.
Experience: Not specified
1.0 - 2.0 Lacs P.A.
0.5 - 0.5 Lacs P.A.
2.25 - 3.5 Lacs P.A.
navi mumbai
Experience: Not specified
3.0 - 3.6 Lacs P.A.
gurugram, manesar
3.0 - 5.0 Lacs P.A.
new delhi, gurugram, delhi / ncr
7.0 - 7.0 Lacs P.A.
visakhapatnam
1.0 - 4.5 Lacs P.A.
