Customer Success & Operations Specialist

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Mad Monkey is looking for a proactive and detail-oriented Customer Success & Operations Specialist to join our team. This role is a perfect blend of customer service, order management, and operational support. You will be the primary point of contact for our customers and play a key role in ensuring smooth day-to-day business operations—from answering queries to fulfilling and shipping orders, updating the website, and managing product printing.

Key Responsibilities

Customer Support:

• Respond promptly to customer inquiries via email, social media, and chat.
• Provide accurate information related to products, order status, tracking updates, and website navigation.
• Resolve product or service concerns with a customer-first mindset.

Order Fulfillment & Operations:

• Process and fulfill orders using Shopify and shipping service platforms.
• Generate and update shipping details including tracking numbers.

Website & Product Management:

• Update product listings, descriptions, prices, and images on the Mad Monkey website.
• Coordinate with the design/production team for accurate product representation.
• Assist in inventory tracking and stock updates.

Social Media Monitoring:

• Manage and respond to customer messages and comments on social platforms.
• Flag urgent or high-priority customer issues for internal resolution.

Basic Requirements

• Bachelor’s degree or equivalent experience in Business, Commerce, or a related field.
• Strong communication skills in English and Telugu (verbal and written).
• Basic understanding of customer service principles.
• Proficient in using Shopify or willingness to learn quickly.
• Familiarity with order tracking and shipping platforms.

Preferred Requirements

• 1+ year of experience in customer service, e-commerce operations, or related roles.
• Working knowledge of Canva, basic image editing tools, or product uploading.

What We Expect?

• A positive attitude and strong problem-solving skills.
• Ability to multitask and manage time efficiently in a fast-paced environment.
• Detail-oriented with a focus on quality and customer satisfaction.
• Eagerness to learn and take ownership of tasks.
• Willingness to work on-site during regular office hours.

What’s in It for You? A.k.a Benefits

• Competitive salary with growth potential
• Performance-based bonuses or incentives
• On-the-job training and upskilling opportunities
• Fun, youthful work environment with a creative team
• Employee discounts on Mad Monkey merchandise
• Opportunity to grow with a fast-growing lifestyle brand
• Paid time off on select holidays

About the Brand

Mad Monkey is India’s first Telugu/Tollywood merchandise brand, from India, Hyderabad, dedicated to making every Telugu person talk and wear Telugu with pride! We celebrate the vibrancy of Telugu culture and the magic of Tollywood cinema, bringing fans exclusive apparel inspired by iconic movies, dialogues, and pop culture.

#ManaBaashaManaGauravam

Ready to be the voice and engine behind Mad Monkey?

• We’re excited to meet someone who thrives in a dynamic environment and genuinely cares about creating a great customer experience. Let’s create something MAD together! 🐵🔥