Customer Success Manager - Jaipur

As a knowledgeable and proactive Subject Matter Expert (SME) at YuCollect, you will play a crucial role in driving the adoption and usage of our solutions within the collections industry. Your responsibilities will involve troubleshooting client issues, enhancing client satisfaction, fostering strong relationships, and identifying opportunities for cross-selling and up-selling. Your role will focus on facilitating the adoption of YuCollect's solutions within client organizations by tailoring strategies to maximize their effectiveness. You will engage with clients to understand their needs and challenges, ensuring that our solutions meet their expectations. Additionally, you will monitor client usage patterns, provide guidance to optimize solution effectiveness, and conduct regular check-ins and training sessions to ensure clients are leveraging the solutions to their fullest potential. In the event of client issues, your expertise will be crucial in quickly identifying and resolving them to maintain high levels of client satisfaction. You will collaborate with internal teams to address any system or process-related challenges that may arise. Given the nature of the role, extensive travel will be required to engage with clients effectively and ensure the successful implementation and utilization of our solutions. To excel in this role, you should have over 3 years of experience in the collections industry, with a focus on client adoption of technology or financial solutions. A proven track record in developing strategies for increasing product usage and client satisfaction is essential. Strong domain expertise in collections or analysis, exceptional relationship management skills, effective objection handling, and proficient problem-solving abilities are key requirements. Fluency in the local language is also necessary to effectively communicate with clients and build long-term partnerships. Join us at YuCollect, where you can leverage your expertise to shape the future of collections and empower stakeholders in the financial ecosystem.,