Customer Success Manager - Jaipur

Role Overview: As a knowledgeable and proactive Subject Matter Expert (SME) at YuCollect, you will be responsible for driving the adoption and usage of solutions within the collections industry. Your role involves troubleshooting client issues, enhancing client satisfaction, and leveraging your expertise to build strong relationships and identify opportunities for cross-selling and up-selling. Key Responsibilities: - Adoption: - Facilitate the adoption of YuCollect's solutions within client organizations, customizing strategies to maximize effectiveness. - Engage with clients to understand their needs and challenges, ensuring our solutions meet their expectations. - Usage: - Monitor client usage patterns and provide guidance to optimize solution effectiveness. - Conduct regular check-ins and training sessions to ensure clients leverage the solutions to their fullest potential. - Troubleshoot: - Quickly identify and resolve client issues to maintain high levels of client satisfaction. - Collaborate with internal teams to address any system or process-related challenges. - Travel: - Extensive travel required to engage with clients. Qualification Required: - Experience: - Over 3 years of experience in the collections industry, focusing on client adoption of technology or financial solutions. - Proven track record in developing strategies to increase product usage and client satisfaction. - Skills: - Strong domain expertise in collections or analyst, enabling you to serve as a trusted advisor to clients. - Exceptional relationship management skills for building and nurturing long-term client partnerships. - Effective objection handling to address client concerns confidently and constructively. - Ability to identify and execute cross-sell and up-sell opportunities to enhance client value. - Proficient problem-solving abilities for troubleshooting and providing timely solutions. - In-depth industry knowledge and fluency in the local language to effectively communicate with clients.,