Customer Success Manager

Video Sdk

5 - 8 years

14 - 15 Lacs

surat

Posted:1 day ago| Platform:

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Skills Required

basic interpersonal skills senior executive debugging javascript infrastructure account management technical support analytics technical documentation

Work Mode

Work from Office

Job Type

Full Time

Job Description

As a Customer Success Manager, you will play a critical role in ensuring our customers derive maximum value from our platform. You will work closely with clients to assist in onboarding, provide technical support, resolve challenges, and build strong, long-term relationships. This role requires a blend of customer empathy, technical understanding, and problem-solving skills.

Key Responsibilities

Support customers in onboarding, setup, and adoption of our platform.

Troubleshoot and debug customer issues (basic JavaScript knowledge preferred).

Work with APIs, SDKs, and Postman to assist clients effectively.

Collaborate with internal product and engineering teams to resolve complex issues.

Create training materials, FAQs, and technical documentation for customer enablement.

Track customer health, proactively address risks, and drive retention.

Gather customer feedback and share insights with internal teams for product improvement.

Promote product value by identifying upsell and cross-sell opportunities.

Requirements

3\u20134 years of experience in Customer Success, Technical Support, or Account Management.

Strong understanding of APIs, SDKs, and Postman.

Ability to debug basic code

Technical Background (CSIT)

Familiarity with analytics and dashboard tools such as Grafana or Amplitude.

Strong communication and interpersonal skills to build trusted relationships.

Problem-solving mindset with excellent organizational skills.

Customer-first attitude with the ability to manage multiple accounts simultaneously.

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Customer Success Manager