Job
Description
Role Overview: You are a proactive and strategic Customer Success Manager (CSM) at Uplers who will establish strong, consultative relationships with existing clients. Your role involves project management, marketing strategy, and platform expertise. You will act as a trusted advisor, collaborating cross-functionally to identify client challenges, provide solutions, and enhance retention and account growth through impactful lifecycle marketing programs. Key Responsibilities: - Act as the main point of contact for assigned clients, ensuring smooth project delivery and effective communication across campaigns and initiatives. - Cultivate strong client relationships through regular check-ins, quarterly reviews, and performance discussions. - Identify client pain points by understanding their business models, marketing objectives, and technical environments, then propose suitable lifecycle marketing solutions. - Collaborate with internal teams (strategy, creative, tech, and data) to meet client deliverables on time, maintaining quality and alignment with client goals. - Foster long-term client partnerships by offering strategic guidance on email, SMS, and omni-channel marketing using platforms like Braze, SFMC, Iterable, Klaviyo, and HubSpot. - Simplify complex platform capabilities into clear use cases and actionable strategies for clients. - Monitor and analyze campaign performance, recognizing optimization opportunities, and sharing results. - Partner with leadership to identify expansion possibilities through cross-selling or upselling. - Uphold high client satisfaction levels and proactively address risks or churn triggers. Desired Skills & Experience: - 3+ years of experience in Customer Success, Account Management, or Project Management within a marketing or digital agency setting. - Proficiency with one or more marketing automation platforms such as Braze, SFMC, Iterable, Klaviyo, HubSpot. - Sound knowledge of lifecycle marketing, CRM, and retention strategies. - Excellent communication, relationship management, and presentation skills. - Capability to handle multiple clients and complex projects concurrently. - Analytical mindset with the ability to interpret campaign data and KPIs. - Comfort working with stakeholders from both brand and agency sides, as well as internal delivery teams. About Uplers: Uplers' objective is to simplify the hiring process, making it reliable, straightforward, and quick. Their role is to assist all talents in finding and applying for relevant contractual onsite opportunities to advance their careers. They pledge to support any grievances or challenges faced during the engagement. (Note: There are multiple opportunities available on the portal. Depending on the assessments cleared, applicants can apply for additional opportunities.) If you are seeking a new challenge, a supportive work environment, and a chance to elevate your career, do not delay in applying today. Uplers is excited to welcome you! Role Overview: You are a proactive and strategic Customer Success Manager (CSM) at Uplers who will establish strong, consultative relationships with existing clients. Your role involves project management, marketing strategy, and platform expertise. You will act as a trusted advisor, collaborating cross-functionally to identify client challenges, provide solutions, and enhance retention and account growth through impactful lifecycle marketing programs. Key Responsibilities: - Act as the main point of contact for assigned clients, ensuring smooth project delivery and effective communication across campaigns and initiatives. - Cultivate strong client relationships through regular check-ins, quarterly reviews, and performance discussions. - Identify client pain points by understanding their business models, marketing objectives, and technical environments, then propose suitable lifecycle marketing solutions. - Collaborate with internal teams (strategy, creative, tech, and data) to meet client deliverables on time, maintaining quality and alignment with client goals. - Foster long-term client partnerships by offering strategic guidance on email, SMS, and omni-channel marketing using platforms like Braze, SFMC, Iterable, Klaviyo, and HubSpot. - Simplify complex platform capabilities into clear use cases and actionable strategies for clients. - Monitor and analyze campaign performance, recognizing optimization opportunities, and sharing results. - Partner with leadership to identify expansion possibilities through cross-selling or upselling. - Uphold high client satisfaction levels and proactively address risks or churn triggers. Desired Skills & Experience: - 3+ years of experience in Customer Success, Account Management, or Project Management within a marketing or digital agency setting. - Proficiency with one or more marketing automation platforms such as Braze, SFMC, Iterable, Klaviyo, HubSpot. - Sound knowledge of lifecycle marketing, CRM, and retention strategies. - Excelle
