Customer Success Manager (School Counselling & Alumni Engagement

About the Company

We are a dynamic organization engaged in counselling, alumni engagement, and mentoring programs for schools. Our work supports educational institutions in fostering stronger student and parent communities while nurturing lasting alumni relationships.

Role Overview

We are seeking a smart and cosmopolitan Customer Success Manager who can strengthen relationships with schools, educators, and alumni networks. The ideal candidate should have a refined understanding of Indian educational culture, excellent interpersonal skills, and a keen eye for detail.

Key Responsibilities

- Build and maintain strong relationships with school management, counsellors, and alumni coordinators.

- Understand client needs, ensure seamless delivery of counselling and alumni engagement services.

- Coordinate implementation of technology tools, dashboards, and communication platforms.

- Conduct periodic reviews, performance feedback sessions, and value-add discussions with clients.

- Collaborate with internal teams on program improvements and service innovations.

- Track customer satisfaction metrics and drive retention and renewals.

- Represent the organization in professional and alumni events, strengthening brand presence.

Desired Skills and Qualifications

- Bachelor's or Masters degree in Education, Psychology, Management, or related fields.

- Proven experience (6-10 years) in client servicing, customer success, or school relationship management.

- Strong communication and presentation skills; ability to engage educators aged 4055 with empathy and confidence.

- Tech-savvy with proficiency in CRM tools, Google Workspace, and digital communication platforms.

- Detail-oriented with the ability to manage multiple projects simultaneously.

- A cultured and mature professional with strong cross-cultural understanding and a collaborative approach.

Personality Fit

- Warm, articulate, and professional in demeanor.

- Enjoys working with educators and academic leaders.

- Balances empathy with analytical thinking.

- Values precision and proactive engagement.