Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Jobs

Interviews

Home
>
Jobs in Bengaluru
>
Salesforce
>
Customer Success Manager

Customer Success Manager

Salesforce

7 - 15 years

40 - 45 Lacs

Bengaluru

Posted:1 week ago| Platform:

Apply

Skills Required

Product management Training Technical Architect Enterprise architecture Relationship building Consulting Agile Customer relationship Technical support Salesforce

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are currently looking for a versatile Customer Success Manager with expertise in Salesforce to join our team. In this role, you will act as an extension of our customers workforce, offering guidance and advice to ensure they receive a significant return on investment with Salesforce.

As a CSM, you will be responsible for identifying and addressing both technical and business concerns and requests, aligning them with customer priorities, projects, and problems. You will bring senior-level expertise and will be responsible for coordinating all deliverables the customer is entitled to, including overseeing the day-to-day customer experience from onboarding through Signature contract renewal and expansion. As the main point of contact for the accounts success, you will work closely with Product Management, Sales, Technical Support, and Engineering to lead the customer relationship.

Responsibilities :

Customer Success Advocacy: Act as the primary point of contact, leveraging deep industry, product, and technical knowledge to guide them to achieve business objectives
Stakeholder Alignment: Develop and nurture strong relationships at key stakeholder levels, aligning with customer needs across various market segments, sizes, and solution complexities.
Strategic Guidance: Assess customer goals and capabilities, offer recommendations for ecosystem health, performance optimization, and achieving business and technology objectives.
Business Value Delivery: Cultivate executive-level relationships within customer IT and business leadership, solidifying partnership commitments and driving innovation aligned with customers business challenges and growth potential.
Adoption Path & Enablement: Contribute to SF knowledge, community, and training resources, comprehensive adoption plans showcasing current and future states, enabling the customer through an underlying roadmap.
Technical Expertise Application: Apply SF / tech product knowledge to address technical concerns, ensure acceptable resolutions, and align platform features with customer priorities and roadmaps. Proactive Support & Enhancement: Conduct quarterly reviews, identify trends, and provide tailored release recommendations to ensure stability, performance, and feature enhancement.
Internal Relationship Building: Forge strong multidisciplinary relationships with Sales, Engineering, and Product Management to lead and coordinate customer relationships for success and revenue opportunities
Evolution of Roles: Anticipate and adapt to role changes per evolving Salesforce needs.

Required Skills:

Degree or equivalent experience required. Experience will be evaluated based on the strengths you'll need for the role (eg demonstrated behaviors in previous jobs, that align to role needs such as extracurricular leadership roles, military experience, volunteer roles, work experience, etc)
Familiarity with Salesforce product and platform features, governance principles, methodologies, and enterprise architecture.
Excellent communication skills to articulate technical issues to diverse audiences.
Ability to prioritize customer needs, take ownership, and drive resolutions.
Diligent. Nothing gets overlooked.
This position will require you to work from your local Salesforce office 2 to 3 days a week.

Preferred Skills:

Experienced professional with 8+ years of relevant industry expertise in Customer Success, SaaS platform use or project leadership, Technology Consulting, and/or Solutions Architecture.
Demonstrating expertise in Salesforce Technical, (Lightning, Customisation, Implementation, Product knowledge, Major releases of Salesforce, Different Clouds knowledge, etc) . Strong consulting skills and validated ability to drive business value, facilitate discussions, handle objections, and influence C-level conversations.
Candidates currently in roles such as Salesforce Technical Architect, Salesforce Solution Architect, Salesforce Business Analyst, Salesforce Functional Consultant, Salesforce Technical Lead, Salesforce Technical Account Manager, Salesforce Team Lead, or Salesforce Senior Technical Consultant with a strong ability to manage customer relationships are encouraged to apply for this position.

More Jobs at Salesforce

Cloud Account Executive - Slack

Gurugram, Haryana

Experience: Not specified

Salary: Not disclosed

Territory Account Executive - Mulesoft - Healthcare Industry

Gurugram, Haryana

Experience: Not specified

Salary: Not disclosed

Territory Account Executive

Bengaluru, Karnataka

12 - 12 yrs

Salary: Not disclosed

Territory Account Executive - Mulesoft - FINS

Bengaluru, Karnataka

Experience: Not specified

Salary: Not disclosed

Manager - Accounting - Indirect Tax

Hyderabad, Telangana, India

Experience: Not specified

Salary: Not disclosed

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

Salesforce

Software Development

San Francisco California

Login to

Please Verify Your Phone or Email

Confirm Action

Search

Profile

Upskill and Grow with AI

Customer Success Manager