Customer Success Manager

Job Description

Role & responsibilities Customer Onboarding & Implementation Lead end-to-end onboarding, ensuring seamless technical implementation and value realization Customer Support & Relationship Management Be the go-to technical point of contact for assigned accounts Troubleshoot issues and collaborate with engineering/product teams for resolution Platform Usage & Adoption Monitor usage patterns, customer KPIs, and deliver insights to maximize product value Strategic Check-ins & Retention Conduct regular customer reviews and share relevant product updates and roadmaps Assist with renewals, expansions, and upsell identification through consultative engagement Internal Collaboration Advocate for the customer internally by surfacing feedback, friction points, and success stories