Customer Success Manager

• load_list_page(event)"> Job listing
• Job details
  

Job Information

• Date Opened 10/29/2024
• Job Type Full time
• Industry Technology
• Work Experience 4-5 years
• Salary 5-12 LPA
• City Mumbai
• State/Province Maharashtra
• Country India
• Zip/Postal Code 400025
  

Position Overview:

As a Customer Success Manager, you will play a pivotal role in ensuring the successful implementation and ongoing satisfaction of our Gen AI solutions for our clients. You will collaborate closely with both internal teams and external stakeholders to understand client requirements, fine-tune our technology solutions, and deliver exceptional customer experiences.

• Needs to talk efficiently to international clients
• Needs to understand technology, and be able to discuss technical solutions
• Organized & structured with his/her work
• Able to manage people to get work done as well as manage tough customer solutions
  

Key Responsibilities

• Client Relationship Management:
  

Build and maintain strong relationships with key client stakeholders. Serve as the primary point of contact for client inquiries, escalations, and feedback.
Proactively identify opportunities to add value and enhance the client experience.

• Understanding Client Needs:
  

Conduct in-depth analyses of client requirements and objectives. Work closely with clients to understand their business challenges and goals.
Translate client needs into actionable insights for the internal development team.

• Technology Expertise:
  

Develop a deep understanding of our AI technology solutions. Stay abreast of industry trends and advancements in AI technology.
Collaborate with the product development team to fine-tune and customize solutions based on client feedback.

• Solution Optimization:
  

Work collaboratively with the development and implementation teams to customize AI solutions to meet client requirements.
Provide input and recommendations for product enhancements and feature development.

• Project Management:
  

Coordinate internal resources and external stakeholders to ensure timely and successful project delivery.
Develop and maintain project timelines, milestones, and deliverables. Monitor project progress and address any issues or roadblocks that may arise.

• Customer Advocacy:
  

Act as a customer advocate within the company, representing the voice of the customer in product discussions and decision-making processes.Identify opportunities for upselling or cross-selling additional services or products based on client needs and usage patterns.

Requirements

▪ Candidate should be comfortable being on calls with international customers, mainly in the N. America region (and thereby being on calls till 7:30- 11:30 PM)▪ Proven experience in a customer-facing role, preferably in a technology or SaaS company.▪ Strong technical aptitude with the ability to understand complex AI solutions.▪ Excellent communication and interpersonal skills.▪ Demonstrated ability to build and maintain strong client relationships.▪ Proactive problem-solving skills with a focus on delivering exceptional customer experiences.▪ Project management experience is a plus.check(event) ; career-website-detail-template-2 => apply(record.id,meta)" mousedown="lyte-button => check(event)" final-style="background-color:#6875E2;border-color:#6875E2;color:white;" final-class="lyte-button lyteBackgroundColorBtn lyteSuccess" lyte-rendered="">