We’re looking for a proactive and solution-oriented Customer Success Manager to build strong relationships with our clients, ensure smooth onboarding, drive adoption of Expenzing’s solutions, and deliver measurable value. The CSM is the main point of contact post-implementation and plays a key role in retention, satisfaction, and growth of accounts.

Key Responsibilities:

Be the single point of contact for assigned clients post go-live
Build strong, trusted relationships with key stakeholders
Drive product adoption and help clients achieve their goals using Expenzing
Monitor usage metrics and identify areas of improvement
Handle queries, resolve issues, and escalate where needed
Collaborate internally with Product, Support, and Implementation teams
Conduct periodic reviews with clients and present ROI and usage data
Identify upsell/cross-sell opportunities and coordinate with the sales team
Ensure contract renewals are smooth and on time

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Customer Success Manager