Customer Success Manager (Enterprise SaaS) -Supply Chain

Position Overview

Were seeking a strategic, results-driven professional to join our Value Realization team, focused on maximizing the value realized by every customer. This role reports directly to the Director of Value Realization.

As a Senior Value Realization Manager, you will play a critical role in driving customer outcomes, deepening product adoption, and building lasting strategic relationships within our Enterprise customer segment. You'll work hands-on with some of our largest and most strategic accounts, leading them through their Value Realization journey while collaborating cross-functionally across Sales, Implementation, Product, and Support teams.

Responsibilities

• Drive strategic planning, onboarding, adoption, and renewal efforts for a portfolio of Enterprise-level accounts
• Act as the primary point of contact for customer business outcomes, ensuring strong product adoption, customer satisfaction, and measurable success
• Build and maintain executive-level relationships within assigned strategic accounts
• Demonstrate value in Everstream products by conducting focused supply chain analyses for and with customers to solve specific supply chain questions and challenges using Everstream data and tools
• Increase overall customer lifetime value through higher product adoption, usage, customer satisfaction and NPS scores
• Partner closely with Sales, Account Management, and Implementation teams to align on customer success plans and ensure smooth handoffs and ongoing engagement
• Collaborate with Product Management by gathering and communicating customer feedback to influence the product roadmap and drive innovation
• Champion customer advocacy by helping expand customer references, testimonials, and case studies
• Serve as a mentor and senior voice within the Value Realization team, offering guidance and support to team members when needed
• Coach junior resource as needed on detail analysis and client presentations
• Contribute to developing and refining best practices, playbooks, and internal processes that enhance the customer journey
• Proactively identify risk and opportunity within assigned accounts and drive appropriate actions
• Travel as needed to client locations for business reviews, analysis, and relationship-building
• Be available and responsive in the event of any critical customer needs or emergencies

Required Skills

• 8+ years of experience in management consulting, or customer success, or account management, ideally in B2B SaaS or supply chain, procurement, or transportation solutions
• Strong experience working with Enterprise-level customers and managing complex client relationships
• In-depth problem solving supply chain analysis, and strategic planning
• Exceptional written, verbal, and interpersonal communication skills
• Executive presence and the ability to work effectively with senior stakeholders and decision-makers
• Strong collaboration skills across Sales, Implementation, Product, and Engineering teams
• Ability to translate customer goals and business strategies into actionable success plans with little oversight
• Passion for helping customers succeed and proactive interest in continuously improving customer experience
• Hands-on approach, willing to engage directly with customers onsite when needed

Experience

• 8+ Years Relevant and Focused experience

Education

• BE/BTech in CS, E&TC or a related field
• Masters Degree in Business Administration, Supply Chain Management, or a related field

Location

• Work from office (Kalyani Nagar, Pune)
• Your home location should be Pune (India) City limits (Strictly)

Work Timings

• Workdays : IST Time Zone
• Full time Work from office

Organization

• This is a direct job with Everstream Analytics
• Fluid.Live is hiring partner for Everstream Analytics
• More about Everstream at everstream.ai