Customer Success Manager- Edtech

Company Description

Aimlay is a global educational and writing support service platform based in Delhi, dedicated to empowering working professionals and experiential learners on their lifelong journeys. Partnering with renowned universities worldwide, we provide accessible and flexible education from Matriculation to Ph.D. programs. In addition to traditional academia, we recognize experiential learning by validating real-world knowledge through pathways such as honorary doctorates and DBAs. Supported by a dedicated counseling team and strong global collaborations, Aimlay has over a decade of success in guiding Ph.D. aspirants from admission to completion. We are committed to making education equitable, transformative, and accessible, adhering to the spirit of SDG 4.

Role Description

This is a full-time, on-site role located in Delhi for a Customer Success Manager in the Edtech sector. The role involves ensuring customer satisfaction and retention, building and maintaining strong relationships with clients, and delivering exceptional customer service. You will work with cross-functional teams to address customer needs, provide solutions, and align with company goals. Additionally, the role includes analyzing customer feedback, monitoring engagement metrics, and implementing strategies to improve client experiences.

• Qualifications

• Strong skills in building and maintaining relationships with clients to enhance customer retention and loyalty.
• Drive customer retention through proactive engagement and proven value outcomes.
• Identify upsell, cross-sell, and renewal opportunities.
• Proficiency in delivering customer service with a focus on ensuring customer satisfaction and handling inquiries effectively.
• Demonstrated analytical skills to assess customer feedback and engagement metrics, driving strategic improvements.
• Experience in customer success or relationship management roles, particularly within the education technology industry, is a plus.
• CSAT/ NPS Experience

Interested candidates can share their resume on: Surbhi.Jain@aimlay.com or call directly on: 9289550058

Regards

Surbhi Jain