Customer Success Manager

Job Description

As Senior Manager, Partner Sales, you will be responsible for driving the sell through strategy, relationship, and Go-To-Market (GTM) aspects for Sales at Diligent through partners. You ll collaborate cross-departmentally to ensure that our customers are enabled and supported. With a focus on finding new business, you ll search out opportunities to grow our revenues by managing existing partners and recruiting new ones in assigned territory. Key Responsibilities Identify, recruit and on-board new partners within assigned territory. Sell through partner organizations to end users in coordination with partner. Build, maintain, and manage relationships with current and prospective partners. Coordinate operational and business activities with assigned partners, helping them to define sales cycles with new business opportunities to achieve the New ARR quota. Manage direct/partner conflict by fostering excellent communication between the channel and direct teams. Develop, service, and grow relationships with partners, developing sales strategies, negotiating with partners, and monitoring activity through Salesforce, keeping an eye on key performance indicators Required Experience/Skills 7-10+ years of extensive experience working as a Sales/ Account Manager/Account Executive or Channel Manager selling SaaS products including people management experience. Excellent communication and influencing skills through verbal, written, and live presentations. Strong work ethic with a desire to exceed targets and ability to build efficient and long-lasting processes. Strong sales acumen and track record of attaining quota - you know how to navigate tough conversations and turn it into a win-win for all. Experience with Salesforce.com.