Technical Support Specialist (+Spanish Speaking)

Job Description

Exceed customer expectations by providing superior levels of technical customer support, efficiently and professionally to Diligent end-users, channel partners, and internal customers Demonstrate professional and appropriate written and verbal communication for internal and external customers Coach and advise global customers in the effective use of Diligent products and systems and provide guidance and support for complex technical issues Troubleshoot application errors, support software installations and upgrade processes Create trusted advisory relationships with our customers ensuring they are using the correct products for their needs and maximize the utilization of those product Assist in creating and verifying product documentation and ensure accuracy and maintenance of our Knowledge Base by creating and contributing detailed articles and documentation for existing products, new releases, and related technologies Required Experience/Skills : Engineering degree in Computer Sciences, Information Systems or related fields Experience with Microsoft SQL Server - installation, configuration and performance Experience working on large-scale, N-tiered enterprise web applications. Proficient in SQL, stored procedures, database schema with hands on experience in enterprise projects Experience supporting the functionality of complex enterprise business applications (beyond just installation, setup, configuration) Ability to research, learn, apply, and adapt to new functionality and technology Self-motivated, able to multi-task and remain productive without close supervision Ability to work under pressure to resolve complex and time sensitive client issues from beginning to end Past work experience in a support role in pure product development companies is a big plus Exceptional written and verbal communication skills in English are required, and advanced to fluent level in Spanish Why you ll love working here You ll have a high impact in the world by building software that improves the daily experience of employees and citizens all around the world. You ll have multiple opportunities to collaborate beyond offerings you own, based on your interest. You ll be paid well and enjoy great benefits, paid days off to volunteer in your community, and other perks to keep your mind and body healthy.