Customer Success Executive

Job Summary:

We are looking for an enthusiastic and customer-focused individual to join our team as a Customer Success Executive. The role involves building strong relationships with customers, understanding their needs, resolving queries, and ensuring an excellent post-service experience. You will act as the primary point of contact between customers and the organization, ensuring satisfaction, retention, and loyalty.

Key Responsibilities:

* Manage customer interactions through calls, emails, and chats in a professional manner.

* Understand customer requirements and provide accurate information or solutions.

* Ensure a high level of customer satisfaction and timely resolution of issues.

* Maintain records of customer interactions, feedback, and escalations.

* Collaborate with internal teams (sales, tech, operations) to resolve complex queries.

* Educate customers about RupeeQ’s products, features, and benefits.

* Identify opportunities to upsell or cross-sell based on customer needs.

* Track customer feedback and share insights for product or process improvement.

Required Skills & Competencies:

* Excellent verbal and written communication skills (English & Hindi preferred).

* Strong interpersonal and problem-solving abilities.

* Customer-first attitude with patience and empathy.

* Good organizational and multitasking skills.

* Proficiency in MS Office tools and CRM software.

* Ability to handle pressure and deliver consistent performance.

Qualifications:

* Bachelor’s degree in *Business Administration, Commerce, or any related field.

* 0–1 years of experience in customer service, client relations, or customer success roles.

* Experience in fintech, banking, or financial services is a plus.

Why RupeeQ:

• At RupeeQ, we’re not just helping people manage their money — we’re empowering them to take control of their financial future. As part of a fast-growing fintech startup, you’ll work with passionate professionals who believe in innovation, collaboration, and customer delight. Here, your ideas matter, your growth is encouraged, and your work makes a real difference in people’s lives