Customer Success Executive

0 years

2 - 4 Lacs

Posted:17 hours ago| Platform: SimplyHired logo

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Work Mode

On-site

Job Type

Full Time

Job Description

We are seeking a Customer Support Executive to handle customer inquiries, resolve issues, and ensure a smooth post-purchase experience. The ideal candidate should have strong communication skills, a problem-solving mindset, and the ability to work efficiently in a fast-paced environment.

Key Responsibilities:

  • Respond to customer queries via phone, email, and chat.
  • Address customer concerns regarding orders, deliveries, refunds, and product information.
  • Coordinate with internal teams to resolve customer issues efficiently.
  • Maintain detailed records of customer interactions and resolutions.
  • Provide timely follow-ups to ensure customer satisfaction.
  • Assist in preparing reports related to customer queries and resolutions.

Requirements:

  • Prior experience in customer service is a must
  • Strong verbal and written communication skills in Hindi and English (
  • Basic proficiency in Microsoft Excel for data entry and reporting.
  • Ability to handle customer complaints with patience and professionalism.
  • Problem-solving skills and a proactive approach to addressing customer concerns.
  • Willingness to work from the office.

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹40,000.00 per month

Benefits:

  • Health insurance
  • Provident Fund

Education:

  • Bachelor's (Preferred)

Work Location: In person

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