Customer Success Executive

MYDESIGNATION, the leading fashion brand, is looking for Customer Service Representatives to join our team. As a Customer Success Executive (Non-Voice) at MYDESIGNATION, you will play a pivotal role in ensuring our customers' needs are met through non-voice communication channels, providing timely and helpful responses. Fluency in both Hindi and English is crucial for this role.

Major Responsibilities:

• Respond promptly and professionally to customer inquiries and requests through social media chats, emails, and other non-voice communication channels.
• Address customer concerns, complaints, and issues with empathy and efficiency, striving for a positive resolution.
• Maintain accurate and detailed records of customer interactions and resolutions.
• Collaborate with team members and other departments to provide solutions to customer queries.
• Adhere to established response time and quality metrics to ensure customer satisfaction.

Requirements:

• High school diploma or equivalent; associate or bachelor's degree
• Strong communication skills in English and Hindi
• Proven experience in a customer service role will be an advantage.
• Strong problem-solving abilities and attention to detail.
• Ability to work effectively in a team-oriented environment.

Job Type: Full-time

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Ability to commute/relocate:

• Thiruvananthapuram, Kerala: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person