Customer Success Executive - IT software

Role & responsibilities

Job Role

Inside sales executive is required to contact potential buyers through phone / emails etc. attends and replies enquires, presents our services, shares quotes / pricing and tries to convert into sales. Person is required to perform end to end tasks related to customer enquiry, sharing quotation, taking job confirmations, media-in, payments, providing updates to customer & do follow ups as required, co-ordinate with internal departments till the media out. In order to be successful in this role, you will need to have a deep understanding of the inside sales process, interpersonal skills and good communication skills. Previous experience in a tele-sales role is an advantage.

Key Deliverables:

• Inside sales executives need to interact with potential and existing Inbound customers through emails, telephone calls , and with walk in clients.
• Work with these leads to convert into business for companys software and services.
• Create suitable quotes, Follow ups and Negotiations as required.
• Generates revenue by soliciting and obtaining purchase orders.
• Building trust & rapport with clients by providing them regular updates for the ongoing orders and by timely delivery of services.
• Co-ordination with different internal departments.

Key Skills:

• Any Graduate, additional certificate in Customer Services or experience in a related field will be preferred.
• Exceptional verbal and written communication; interpersonal, customer service, problem-solving and conflict resolution skills.
• Familiarity with Negotiations & other sales tactics.
• Competency in Microsoft applications including word, excel, and outlook.
• Business goal oriented, ability to achieve business targets consistently.
• Uphold standards of self-motivation, time management to perform multi task and remain calm under pressure.