Customer Success Executive

Roles & Responsibilities:

• Training and on-boarding of students post sales
• Delivering prompt, efficient and friendly responses to students across various channels
• Initiate regular calls with the students to track their progress
• Proactively manage the success of the assigned students and identify/develop upselling opportunities
• Build a solid and lasting relationship with the customers
• Perform any other tasks required to ensure customer satisfaction
• Act as customer’s voice for Zell’s internal teams and work with relevant teams to improve product and services basisfeedback received from the students
• Cross sell and upsell the courses offered

Who are we looking for?

• Minimum 1 year of experience in customer success role .
• Excellent written and verbal communication skills
• Strong sense of responsibility and ownership
• Experience in handling challenging situations and demonstrated capabilities of winning them over
• Have strong empathy for customers and a passion for customer success
• Experience handling student queries via omnichannel ticketing systems like Kapture, Zendesk, Freshdesk, ServiceNow, etc. would be preferred
• Should be flexible to work in rotational shifts (at least one weekend i.e., Saturday or Sunday would be a working day)

Job Types: Full-time, Permanent

Pay: ₹400,000.00 per year

Benefits:

• Health insurance
• Paid sick time
• Paid time off
• Provident Fund

Work Location: In person