Customer Success Executive

Summary: We are looking for a proactive and client focused Customer Success Executive to manage onboarding, client communication, account health, and relationship management across multiple products and communication channels

Key Responsibilities Area:

-Client Onboarding & Success Management

-Handle complete client onboarding, requirement understanding, and success journey planning

-Conduct onboarding sessions product walkthroughs, and training demos

-Build trusted relationships and act as a strategic partner to clients

-Ensure smooth information transfer between tech-team, and customers

-Coordinate closely with internal teams including Development, QA, Sales, Product & Support

-Good understanding of E-commerce platforms

-Handle communication across multiple channels like Email, Calls, WhatsApp, Live Chat, Ticketing System, etc

-Flexible to work in extended hours / evening calls based on client geography & project need

-Basic knowledge of AI to optimise the quality of work.

-Excellent English communication (verbal & written) Must be clear, confident, and client facing

-Strong presentation & storytelling ability

-Data-driven mindset with logical thinking & problem solving attitude

-Experience working with international customer

-Ability to handle multiple clients & multitask efficiently

-Professional email writing, escalation handling & negotiation capability

Job Type: Full-time

Pay: ₹30,000.00 - ₹40,000.00 per month

Work Location: In person