Customer Success Engineer

Customer Success Engineer

Roles and Responsibilities:

• Develop and maintain in-depth knowledge of the products and infrastructure.
• Install and configure software with

  medical imaging devices/PACS

  , ensuring a smooth workflow and seamless integration.
• Provide first-line

  technical support

  for users of our solutions, addressing their inquiries and issues effectively.
• Troubleshoot and reproduce technical issues while working closely with multiple sub-departments within the organization to deliver a speedy resolution.
• Document, triage, resolve, and escalate support cases promptly according to defined

  SLAs (Service Level Agreements)

  .
• Proactively seek user feedback and collaborate with internal teams to achieve customer delight.
• Participate in the development and testing of new features and functionalities of the products.
• Attend internal training and meetings regularly to keep up to date with the latest technology and internal system processes.
• Develop and sustain productive customer relationships, fostering long-term partnerships.
• Carry out other ancillary tasks assigned by management from time to time.

Skills Required:

• Basic understanding of

  HTTP, TCP computer networks

  .

• Customer experience focused

  ; the ability to communicate effectively both verbally and in writing with customers as well as with internal engineers.
• Experience and skills in

  debugging and troubleshooting

  issues.

• Project management skills

  and the ability to stay calm, prioritize, and deliver in a fast-paced work environment.
• Understanding of

  third-party integrations, API

  .
• Experience diagnosing and solving

  computer networking issues

  .
• Familiarity with

  virtualized software infrastructure

  .
• Practical, day-to-day experience with

  Linux/Windows

  and proficient at the

  command line

  .
• Ability to work independently and as part of a team.

QUALIFICATION:

• B.E or Bachelor's in Computer Science/IT or Equivalent Bachelor's Degree.