2.0 - 5.0 years

2 - 5 Lacs

Pune, Maharashtra, India

On-site

We are seeking a proactive Customer Success Engineer with expertise in medical imaging devices or RIS/PACS. You will be responsible for developing in-depth product knowledge, installing and configuring software with medical imaging devices, and providing first-line technical support. This role involves troubleshooting complex issues, documenting support cases, and collaborating with internal teams to ensure customer delight. Roles and Responsibilities: Develop and maintain in-depth knowledge of the products and infrastructure. Install and configure software with medical imaging devices/PACS , ensuring a smooth workflow and seamless integration. Provide first-line technical support for users of our solutions, addressing their inquiries and issues effectively. Troubleshoot and reproduce technical issues while working closely with multiple sub-departments within the organization to deliver a speedy resolution. Document, triage, resolve, and escalate support cases promptly according to defined SLAs (Service Level Agreements) . Proactively seek user feedback and collaborate with internal teams to achieve customer delight. Participate in the development and testing of new features and functionalities of the products. Attend internal training and meetings regularly to keep up to date with the latest technology and internal system processes. Develop and sustain productive customer relationships, fostering long-term partnerships. Carry out other ancillary tasks assigned by management from time to time. Skills Required: Basic understanding of HTTP, TCP computer networks . Customer experience focused ; the ability to communicate effectively both verbally and in writing with customers as well as with internal engineers. Experience and skills in debugging and troubleshooting issues. Project management skills and the ability to stay calm, prioritize, and deliver in a fast-paced work environment. Understanding of third-party integrations, API . Experience diagnosing and solving computer networking issues . Familiarity with virtualized software infrastructure . Practical, day-to-day experience with Linux/Windows and proficient at the command line . Ability to work independently and as part of a team. QUALIFICATION: B.E or Bachelor's in Computer Science/IT or Equivalent Bachelor's Degree.

Posted 2 days ago

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