Customer Success Engineer-Prisma Cloud

We are seeking a highly skilled and customer-focused Customer Success Engineer (CSE) to support our customers using Prisma Cloud, Palo Alto Networks comprehensive cloud-native security platform. As a CSE, you will play a pivotal role in driving successful adoption, resolving technical issues, and ensuring overall customer satisfaction and retention.

• Serve as the primary technical contact for assigned Prisma Cloud customers.Drive onboarding, enablement, and ongoing technical support throughout the customer lifecycle.
• Troubleshoot complex issues across cloud environments (AWS, Azure, GCP) and guide customers to resolution.
• Collaborate with internal teams (Support, Product, Engineering, Sales) to escalate and resolve customer concerns.
• Provide best practice recommendations to ensure successful product adoption.
• Conduct regular health checks and technical reviews to ensure customer success.Assist in identifying customer use cases and advocating feature enhancements.
• Document solutions, processes, and contribute to knowledge base content.Work closely with account teams to understand customer goals and ensure alignment with product capabilities.

• 6-10 years of experience in a technical support, customer success, or professional services role.
• Strong understanding of cloud platforms: AWS, Azure, or GCP.
• Hands-on experience with containerization (Kubernetes, Docker) and CI/CD pipelines.
• Familiarity with security concepts including cloud security posture management (CSPM), compliance, and DevSecOps.
• Experience in scripting (Python, Bash, etc.) and using REST APIs.
• Strong problem-solving and communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Customer-centric attitude with a focus on delivering exceptional service.

• Bachelors degree in Computer Science, Information Technology, or a related field.Industry certifications such as AWS Certified Solutions Architect, GCP Professional Cloud Architect, or Azure Administrator Associate.
• Experience with Prisma Cloud or other CNAPP (Cloud Native Application Protection Platforms).
• Familiarity with SIEM tools and security frameworks (e.g., NIST, CIS)