Customer Success Associate

Role Overview -

Key Responsibilities

• Serve as the main liaison for key clients, maintaining consistent and clear communication.
• Manage and resolve customer inquiries and support issues to ensure high satisfaction.
• Collaborate with Project Managers to ensure timely and successful project delivery.
• Understand client goals and proactively recommend features, solutions, or services.
• Track customer satisfaction metrics and suggest process improvements to enhance service quality.
• Provide feedback from clients to internal teams to inform product and service enhancements.
• Maintain accurate documentation of customer interactions, issues, and resolutions.
• Escalate complex or unresolved issues to senior management as necessary.
• Foster strong client relationships to support long-term retention and upsell opportunities.

What Were Looking For:

• 1+ years of experience in Customer Success, Client Servicing, Account Management, Sales, or Project Coordination (preferably in a tech or software-based environment).
• Strong understanding of B2B customer lifecycle and relationship management.
• Bachelor's degree in Computer Science, Business, Engineering, or a related field.
• Basic understanding of technologies such as PHP, Linux, MySQL, SQL, JavaScript, Java, or jQuery.
• Prior experience with Moodle or other Learning Management Systems (LMS) is highly preferred.
• Excellent written and verbal communication skills in English.
• Strong organizational and problem-solving skills with a customer-first mindset.
• Ability to work in a collaborative, fast-paced, and dynamic environment.
• Familiarity with project management and CRM tools is a plus.

Nice to Have

• Experience working with international teams or clients.
• Prior experience in an e-learning or EdTech company.