Customer Success Associate

Position Overview:

Key Responsibilities:

1. Market Analysis & Research

• Conduct field visits to retailers and dealers to assess product performance and market trends.
• Gather and analyze data on customer preferences, sales patterns, and product reception
• Perform in-depth SWOT and competitor analysis

2. Market Survey & Customer Feedback

• Design and execute structured market surveys with the retailers & dealer
• Campaign Design & Execution
• Collect customer feedback to support product development and improve brand experience

3. Product Promotion & Positioning Support

• Provide insights to guide branding and product positioning strategies for the Sales function
• Assist marketing team in promotional activities and campaign targeting

4. Market Segmentation & Potential Assessment

• Identify target customer segments and assess market potential in existing and new geographies
• Provide recommendations for market entry, expansion, or repositioning

5. Product Testing & Launch Support

• Coordinate field testing and collect user feedback on new product prototypes
• Assist in planning and execution of product launch activities.

• Coordinate with Sales and Factory teams to align marketing strategies with product availability, pricing, and sales goals.
• Ensure smooth communication between departments to support product launches, promotions, and marketing initiatives.

6. Trend & Insight Reporting

• Track industry and consumer trends and present actionable insights
• Prepare detailed research reports, dashboards, and presentations for internal use

Qualifications:

• MBA in Marketing or related field, freshers can apply
• 1–5 years of relevant experience in market research, analysis, or field data collection
• Strong analytical skills and willingness in hands-on field research
• Excellent communication and reporting abilities
• Willingness to travel for field visits and dealer/retailer interactions
• Familiarity with tools like Excel, PowerPoint, Google Forms/Surveys is preferred

How to Apply: