Customer Success Associate

Job description:

Who are we?

Infosec Ventures is a global cybersecurity group focused on building and investing in innovative security products and solutions. With a mission to create a cyber-safe world, we empower organizations to stay ahead of evolving threats. Our ecosystem includes advanced threat intelligence, data protection, and awareness platforms, serving enterprises across industries. We value innovation, integrity, and impact.

Job Title: Customer Success
Experience: 1.5–3 Years
Location Preference: Gurgaon (Preferred)
Work Mode: 5 days a week from Office

About the Role:
We are looking for a proactive and customer-focused Customer Success to join our CS team. The ideal candidate will have 1.5–3 years of experience in a customer-facing support role within the IT or tech sector.

Key Responsibilities:

• Handle client queries and provide prompt resolutions via email, chat, or calls.
• Troubleshoot basic product or service-related issues.
• Maintain accurate records of customer interactions.
• Collaborate with internal teams to ensure seamless customer experience.
• Provide feedback for process and product improvements.

Requirements:

• 1.5–3 years of experience in customer support, preferably in the IT sector.
• Excellent communication and interpersonal skills.
• Strong problem-solving attitude and ability to multitask.

Job Type: Full-time

Pay: ₹35,000.00 - ₹55,000.00 per month

Benefits:

• Provident Fund

Application Question(s):

• How many years of total experience you're having with Client servicing?
• Where are you currently residing?
• This is a immediate joining, are you comfortable with this?
• What's your current in-hand monthly salary?

Work Location: In person