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Customer Success Associate in Gurgaon

0 years

0 Lacs

Gurgaon Haryana India

Posted:21 hours ago| Platform: Linkedin logo

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Skills Required

onboarding support segmentation report saas inventory management software shopify drive communication

Work Mode

On-site

Job Type

Full Time

Job Description

Key Responsibilities

  • Customer onboarding and support queries
  • Demo and support calls with US/UK/AU customers
  • Increase sign up to subscription conversion and reduce churn
  • Customer segmentation and report of product usage
  • Report product feature requests and bugs to the product team
  • Review and testimonials collection
About Company: Sumtracker is a fast-growing SaaS startup revolutionizing inventory management for ecommerce businesses worldwide. Founded by IIT Delhi alumni, our powerful software empowers merchants selling across major platforms like Shopify, Amazon, eBay, Etsy, and more. We're proud to support a global client base across the US, UK, Australia, and beyond. At Sumtracker, we're passionate about simplifying the complexities of inventory for e-commerce entrepreneurs and are driven to become the industry leader in this exciting space. Join us as we make a real difference in the lives of online sellers!
We're based in Gurgaon with an in-office setup. At Sumtracker, ownership is at the heart of everything we do every team member is empowered to drive impact.Transparency is core to how we operate. We value open communication and trust. We strive for excellence in our people. If you're someone who thrives in a high-ownership, high-trust environment, you'll feel right at home here.

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