Customer Success Associate

Overview of 66degrees

66degrees is a leading consulting and professional services company specializing in developing AI-focused, data-led solutions leveraging the latest advancements in cloud technology. With our unmatched engineering capabilities and vast industry experience, we help the world's leading brands transform their business challenges into opportunities and shape the future of work.

At 66degrees, we believe in embracing the challenge and winning together. These values not only guide us in achieving our goals as a company but also for our people. We are dedicated to creating a significant impact for our employees by fostering a culture that sparks innovation and supports professional and personal growth along the way.

Overview of Role

66degrees is searching for a talented Account Coordinator to join our fast-paced, collaborative team! This role is your chance to constantly evolve, keeping pace with the latest tech developments, presenting with confidence, and exceeding client expectations. You'll work closely with Customer Success Managers to meet client goals and team metrics. You'll thrive in a dynamic environment where you can leverage your sharp attention to detail and quick learning showcasing your passion for providing world-class service to our clients.

Responsibilities

• Acquire in-depth knowledge of our client's businesses – key issues, competitive insight, technology initiatives, and industry trends.
• Acquire information from our Partners, including pricing, contracts, and objectives.
• Take meeting notes and maintain detailed, organized documentation on all client communications.
• Anticipate potential issues and work with your Manager in time to act proactively.
• Communicate the progress of initiatives to internal and external stakeholders.
• Manage Salesforce database and update client account records.
• Research clients and perform market and competitive research.
• Collaborate with the team to identify and grow opportunities within the account list.
• Assist with challenging client requests and escalations as needed.
• Assist with customer-prepared presentations, reports, and other necessary documentation as indicated by the account team.
• Learn to manage a portfolio of accounts.

Qualifications

• 1-3 years account management, consultative selling or proven customer service experience.
• Confident working with people across all levels of organizations, ranging from end users to C-level executives.
• Calm, positive, and upbeat even under high-pressure or unpredictable circumstances with impeccable follow-up and organizational skills.
• Meets challenges with resourcefulness using strong problem-solving skills.
• Excellent communication and presentation skills, written and verbal.
• Demonstrates strong leadership and is an effective team player.
• Proven ability to manage multiple projects at a time while paying close attention to detail
• Thrives in a fast-paced work environment.
• A Bachelor's degree in Computer Science, Computer Engineering, or related or equivalent work experience required.
• Aptitude to learn technical and/or Cloud technology
• Familiarity with Workspace
• Familiarity with Google Workspace and experience using CRM systems, preferred.

66degrees is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to actual or perceived race, color, religion, sex, gender, gender identity, national origin, age, weight, height, marital status, sexual orientation, veteran status, disability status or other legally protected class.