Customer Success and Provider Relations (Industrial Psychologist)

Position: Industrial Psychologist

Department: Customer Success and Provider Relations

Location: West Delhi

Contact Number - 7669168884

Job Summary:We are seeking an Industrial Psychologist to join our Customer Success and Provider Relations team. This role is critical in ensuring the success of our customers, resolving client and provider-related issues, fostering business development, and facilitating the onboarding process for new providers. The ideal candidate will possess a strong background in industrial psychology, exceptional communication skills, and the ability to collaborate effectively with cross-functional teams.

Key Responsibilities:

• Customer Success:Develop a deep understanding of our customers' needs, challenges, and goals.
• Implement psychological strategies and interventions to enhance customer satisfaction and retention.
• Conduct regular customer feedback surveys and analyze data to identify areas for improvement.
• Provide personalized support to customers, addressing their unique psychological needs and concerns.
• Client and Provider Issue Resolution:Act as a mediator and problem solver for any issues that arise between clients and providers.
• Collaborate with both parties to identify root causes and implement effective solutions.
• Use psychological principles to de-escalate conflicts and improve relationships.
• Business Development:Work closely with the business development team to identify opportunities for growth and improvement.
• Utilize psychological insights to inform business strategies and decision-making.
• Participate in client meetings and presentations to help secure new business partnerships.
• Provider Onboarding:Develop and implement an onboarding process for new providers, ensuring a smooth transition into our network.
• Assess the psychological readiness of providers and provide support as needed.
• Collaborate with the training team to deliver psychological training and orientation programs.



Qualifications:

• Master's or Ph.D. in Industrial-Organizational Psychology or a related field.
• Relevant experience in industrial psychology, customer success, conflict resolution, and business development.
• Strong analytical and problem-solving skills.
• Excellent interpersonal and communication skills.
• Ability to work collaboratively in a team and cross-functional environment.
• Highly organized with strong attention to detail.
• Proficiency in using data and analytics to inform decision-making.
• Experience in onboarding processes and training is a plus.
• A commitment to maintaining confidentiality and ethical standards in all aspects of the role.