Mantra Foundation

Position: Industrial Psychologist Department: Customer Success and Provider Relations Location: West Delhi Contact Number - 7669168884 Job Summary:We are seeking an Industrial Psychologist to join our Customer Success and Provider Relations team. This role is critical in ensuring the success of our customers, resolving client and provider-related issues, fostering business development, and facilitating the onboarding process for new providers. The ideal candidate will possess a strong background in industrial psychology, exceptional communication skills, and the ability to collaborate effectively with cross-functional teams. Key Responsibilities: Customer Success:Develop a deep understanding of our customers' needs, challenges, and goals. Implement psychological strategies and interventions to enhance customer satisfaction and retention. Conduct regular customer feedback surveys and analyze data to identify areas for improvement. Provide personalized support to customers, addressing their unique psychological needs and concerns. Client and Provider Issue Resolution:Act as a mediator and problem solver for any issues that arise between clients and providers. Collaborate with both parties to identify root causes and implement effective solutions. Use psychological principles to de-escalate conflicts and improve relationships. Business Development:Work closely with the business development team to identify opportunities for growth and improvement. Utilize psychological insights to inform business strategies and decision-making. Participate in client meetings and presentations to help secure new business partnerships. Provider Onboarding:Develop and implement an onboarding process for new providers, ensuring a smooth transition into our network. Assess the psychological readiness of providers and provide support as needed. Collaborate with the training team to deliver psychological training and orientation programs.  Qualifications: Master's or Ph.D. in Industrial-Organizational Psychology or a related field. Relevant experience in industrial psychology, customer success, conflict resolution, and business development. Strong analytical and problem-solving skills. Excellent interpersonal and communication skills. Ability to work collaboratively in a team and cross-functional environment. Highly organized with strong attention to detail. Proficiency in using data and analytics to inform decision-making. Experience in onboarding processes and training is a plus. A commitment to maintaining confidentiality and ethical standards in all aspects of the role.