Customer Success Analyst (SaaS Supply Chain)

Position Overview

Were seeking a strategic, results-driven professional to join our Value Realization team, focused on maximizing the value realized by every customer. This role reports directly to the Director of Value Realization.

Responsibilities

• Support strategic planning, onboarding, adoption, and renewal efforts for a portfolio of Enterprise-level accounts
• Support customers as their first point of contact and support business outcomes, product adoption, customer satisfaction, and measurable success
• Demonstrate value in Everstream products by conducting focused supply chain analyses for and with customers to solve specific supply chain questions and challenges using Everstream data and tools
• Drive supplier research, build up industry vertical knowledge and structure risk hypotheses for detail supply chain analyses
• Conduct analysis in excel and/or other analytical tools, prepare client-ready PowerPoint presentations
• Support partnering with Sales, Account Management, and Implementation teams to align on customer success plans and ensure smooth handoffs and ongoing engagement
• Travel as needed to client locations for business reviews, analysis, and relationship-building
• Be available and responsive in the event of any critical customer needs or emergencies

Required Skills

• 1-2 years experience in management consulting, customer success, ideally in B2B SaaS or supply chain, procurement, or transportation solutions
• Prefer to have some experience working with Enterprise-level customers and managing complex client relationships
• Depth in problem solving, supply chain analysis, and strategic planning
• Basic to intermediate Excel skills in data cleaning & management, pivot table analysis and PowerPoint building and formatting
• Strong written, verbal and interpersonal communication skills
• Ability to translate customer goals and business strategies into actionable success plans with little oversight

Experience

• 1 - 2 Years Relevant and Focused experience

Education

• BE/BTech in CS, E&TC or a related field
• Masters Degree in Business Administration, Supply Chain Management, or a related field

Location

• Work from office (Kalyani Nagar, Pune)
• Your home location should be Pune (India) City limits (Strictly)

Work Timings

• Workdays : IST time Zone
• Full time Work from office

Organization

• This is a direct job with Everstream Analytics
• Fluid.Live is hiring partner for Everstream Analytics
• More about Everstream at everstream.ai