Customer Solutions Design Analyst

The Customer Solutions Design Analyst plays a crucial role in assisting the creation of end-to-end technical designs and solutions that align with customer requirements. In this position, you will be responsible for capturing customer technical needs and translating them into solution designs using standard methodologies. Your involvement will extend to supporting customer solution design engagement, contributing to statement of work creation, and assisting in review and validation processes for new developments and existing products and services. Additionally, you will play a key role in customer migration planning and implementation, change management, and ensuring that designs adhere to architectural principles and policies. Collaboration with various stakeholders within the project lifecycle will be essential to determine the optimal solution design for customers. Furthermore, you will be involved in resolving standard solution and service issues, conducting root cause analysis, troubleshooting, and implementing process improvements within the customer solution design domain. To excel in this role, you will need to possess a diverse set of skills including troubleshooting, business strategy, presenting/demonstrating, requirements analysis, root cause analysis, requirements gathering, negotiation, commercial acumen, business analysis, solution design, technology migration, proposal development, solution architecture, decision making, growth mindset, and inclusive leadership. As part of our leadership standards, you will be expected to lead inclusively and safely, inspire trust through self-awareness, honesty, and integrity, make decisions that benefit the broader organization, execute brilliantly on clear priorities that add value to customers and the business, demonstrate a strong commercial focus, experiment and identify growth opportunities, and build diverse future-ready teams where all individuals can thrive.,