Customer Service/Customer Support Internship in Gurgaon

Job Description

Selected Intern's Day-to-day Responsibilities Include Handle customer feedback and recovery calls: Proactively reach out to customers who left low app ratings (1-3 stars) or negative reviews, understand their pain points, document their concerns, and work with the team to resolve issues while turning detractors into promoters through personalized attention and timely solutions. Monitor and analyze customer sentiment data: Track daily app reviews, NPS survey responses, and support ticket trends to identify recurring issues, create weekly reports highlighting critical pain points, and suggest actionable improvements to enhance customer experience and prevent future negative experiences. Execute customer success initiatives: Conduct follow-up calls with resolved cases to ensure satisfaction, gather success stories from happy customers for testimonials, assist in creating FAQ resources based on common queries, and help implement quick wins that directly impact app ratings and customer satisfaction metrics. About Company: GroMo has the vision to provide access to financial products such as loans, insurance, and investments, to the underserved and unpenetrated tier 2 cities and beyond, what we call The Real Bharat, through a disruptive, digitally enabled social commerce model. We are a dynamic team of serial entrepreneurs from IIT Delhi on a mission to create 1,000,000 micro-entrepreneurs who will help in building a better financial future for The Real Bharat, enabled by our technology platform. Show more Show less