Customer Service Trainer - (2-4 LPA)

Role Overview

Instalaxmi’s app features, dashboard usage, and in-store promotions

Key Responsibilities

1. Product Training

• Conduct training sessions (in-person / online) for jewellers and their staff.
• Explain app features, customer journey, and admin dashboard usage in simple language.
• Demonstrate new feature updates and ensure adoption.

1. Promotional Guidance

• Educate jewellers on marketing support (posters, digital campaigns, festival promotions).
• Guide them on how to promote the app to their walk-in customers.
• Share best practices from other successful jewellers.

1. Documentation & Materials

• Prepare training material (manuals, FAQs, videos, PPTs) for jewellers.
• Create simple handouts/checklists for staff reference.

1. Feedback & Reporting

• Collect feedback from jewellers on training effectiveness.
• Identify gaps in jeweller understanding and suggest improvements.
• Share reports with management on training sessions conducted, jewellers trained, and adoption levels.

1. Support & Relationship Building

• Act as the first line of support for jewellers after training.
• Build trust and strong relationships to ensure long-term retention.

Key Skills Required

• Excellent communication and presentation skills (Hindi + English; regional language is a plus).
• Ability to explain technology in simple terms to non-technical users.
• Confidence in handling group training sessions.
• Strong interpersonal and relationship management skills.
• Basic understanding of digital promotions and retail customer engagement.