Customer Service Technical Support

Job Description

Job summary: The team is looking for driven individuals who are up to the challenge of solving customer issues and providing a positive customer experience. Technical Customer Service (CS) Associates are technically savvy problem solvers with a focus on customer account security and issue resolution. An ideal candidate would need to be an excellent listener, quick learner, and able to handle ambiguity. You would need the ability to communicate professionally, with maturity and self-confidence. . Key job responsibilities: Providing prompt, efficient, detailed service by engaging directly with customers Patiently listen to, understand, and solve complex technical customer issues Investigating, documenting, and resolving issues Navigating multiple system applications and researching applicable solutions with ease Developing detailed knowledge about products, services and features Providing advanced device troubleshooting solutions Being a voice and advocate for our customers when something doesnt feel right Working with cross-functional support teams to ensure a consistent and high-quality level of support. Acting as an advocate for our customers by reporting and acting on observed areas for improvement Actively seeking solutions to customer needs, communicating trends to leadership, and suggesting innovative solutions on behalf of the customer experience This position may require that you handle various contacts types including; Chat, Email, Inbound and Outbound voice calls with our customers Selection Process: 1) HR Interview (Walk In) 2) SD Panel Interview 3) Voice Assessment Shift Timings & Off: 5-day work week with rotational shifts Predominantly night shifts Compensation: varies based on candidate experience Additional Information: Work from office Two-way cab facility available up to 25km radius from office based on the shift timings. Work Location: Sutherland, A1 Block, Ground floor, Gateway Office Parks, Perungalathur, Chennai Landmark: Opposite Perungalathur Railway Station Kindly share your resume to email: tournika.k@sutherlandglobal.com. Sutherland never requests payment or favors in exchange for job opportunities. Please report suspicious activity immediately to TAHelpdesk@Sutherlandglobal.com.