Customer Service Team Lead tamil

Job Title: Team Lead – Customer Service (Tamil Language)

Work Mode:

Work Days:

Location:

Interview Mode:

Customer Service Team Lead

Key Responsibilities

• Lead, mentor, and manage a team of customer service executives.
• Ensure customer queries are resolved within defined TAT and with high satisfaction.
• Conduct regular performance reviews, coaching, and feedback sessions.
• Monitor daily operations, team productivity, and SLAs.
• Handle escalations and provide effective solutions.
• Maintain reports, dashboards, and process documentation.
• Coordinate with internal teams for process improvements.

Required Skills & Qualifications

• Minimum

  2 years of experience

  in customer service, preferably in a team lead role.

• Fluency in Tamil

  (mandatory) and good English communication.
• Strong leadership, problem-solving, and team-handling skills.
• Ability to work under pressure and manage deadlines.
• Good understanding of customer service metrics and quality standards.
• Proficiency in MS Excel and reporting.

Interview Process (Online)

1. HR Round

2. Operations Round

📩 To Apply:

Send your updated resume to [gautamshweta198@gmail.com] or contact [7303335068] for further details.