Customer Service Specialist - Phone Banking

Direct Walkin interview on 19th January 2026 Monday.

Time: 10.00 am till 3.30 PM.

Venue: Axis Bank Ltd, Global Infocity Park, Module 1 & 2, 10th Floor, Block A, MGR Salai, Perungudi, Chennai-600096.

Role - AXIS - Phone Banking Officer (Customer Service Specialist)

Process : Voice Process / Inbound Calls (WORK FROM OFFICE)

Job Type: Full Time

Industry : Banking

Location : Chennai

Shift Timing : This role is rotational shift and week offs 24/7 rotational shifts. Work hours for Women 8:00 am to 9:00 Pm rotational shifts, 2 days week off on rotational basis. Week offs Any Random 2 days off / No Fixed Consecutive Off.

Role & responsibilities:

The role exists for effectively resolving customer queries or complaints - at the first instance - with excellent customer satisfaction scores and minimum handling time along with cross selling and upselling various banking products.

Effectively resolving customer queries or complaints - at the first instance - with excellent customer satisfaction scores and minimum call handling time

* Delivering service with requisite courtesy and accuracy

* Demonstrating complete onus to customers queries / problems

* Adhering to product and process requirements with nil errors

* Escalating customer issues to the right internal stakeholders

* Ensuring process efficiency and effectiveness

* Complying to service and sales guidelines

* Achieving Call Quality targets and other key performance indicators, *Cross-sell / upsell products like loans, mortgages, priority / elite accounts, etc.

Preferred candidate:

* Excellent English communication with good comprehension skills required.

* Post-graduate freshers from a recognized institution.

(Freshers with Post Graduates can apply and should have passed in all semesters).

* Overall 2- 4 years of total experience required for those have completed graduation (UG).

Candidate who can join immediately are preferred.

Direct Walkin interview on 19th January 2026 Monday.

Time: 10.00 am till 3.30 PM.

Venue: Axis Bank Ltd, Global Infocity Park, Module 1 & 2, 10th Floor, Block A, MGR Salai, Perungudi, Chennai-600096.