Customer Service Specialist

Company Description

The OnePlus authorized service center in Thrissur, Kerala, India, is dedicated to providing high-quality service support to OnePlus customers. Located on MG Road, Naduvilal, Naikkanal, the center is known for its customer-centric approach and efficient service solutions. As an integral part of the OnePlus ecosystem, the service center ensures a seamless experience for users seeking support for their devices. Committed to excellence, the team works diligently to meet the evolving needs of OnePlus customers.

Role Description

This is a full-time, on-site role for a Customer Service Specialist located in Vadodara. The Customer Service Specialist will engage directly with customers to address questions, resolve issues, and provide end-to-end support. The role involves ensuring customer satisfaction, managing customer experiences, and maintaining high service standards. Day-to-day responsibilities include handling inquiries, providing guidance, and maintaining professional communication to deliver superior customer service.

Qualifications

• Strong skills in Customer Support and Customer Service
• Demonstrated ability to prioritize Customer Satisfaction and enhance Customer Experience
• Proficiency in Phone Etiquette and effective communication
• Excellent problem-solving abilities and a customer-first mindset
• Ability to work on-site in Vadodara with a professional and reliable approach