Customer Service Specialist

Company Description

Established in 2019, Cretekala Studio Private Limited was founded by Siddhant Borade when he ventured into concrete design, starting with a BBQ table. With Siddhant's background in civil engineering, concrete was the material of choice. The company's innovative approach has resulted in stylish products such as planters, basins, and countertops. In just four years, Cretekala has grown into a leading name in the decorative concrete industry with a team of 40, redefining the landscape of concrete design through creativity and innovation.

Role Description

This is a full-time, on-site role for a Customer Service Specialist based in Nashik. The Customer Service Specialist will be responsible for providing excellent customer support, ensuring customer satisfaction, handling customer inquiries, addressing and resolving issues, and maintaining a high level of customer experience. Daily tasks include managing phone communications, responding to email inquiries, and providing assistance to customers in a professional manner.

Qualifications

• Customer Support, Customer Service, and Customer Experience skills
• Customer Satisfaction and Phone Etiquette skills
• Excellent communication and interpersonal skills
• Strong problem-solving abilities and attention to detail
• Ability to work independently and collaboratively within a team
• Previous experience in a customer service role is a plus
• Bachelor's degree in Business Administration, Communications, or a related field is preferred