Customer Service

Company Overview

Silgate Solutions Ltd. is one of India's leading IT solutions providers, offering a wide range of services including software development, web development, healthcare IT solutions, and various outsourcing services. Our mission is to transform customer interactions into an 'Experience of Delight' through innovative technology and exceptional service.
Summary

We are seeking a dedicated Customer Service Representative to join our team in Mumbai. In this role, you will play a crucial part in enhancing customer satisfaction by providing outstanding service and support. Your contributions will directly align with our mission to deliver exceptional IT solutions and experiences.
Responsibilities

• Provide exceptional customer service through various communication channels.
• Assist customers with inquiries and resolve issues promptly.
• Maintain accurate records of customer interactions and transactions.
• Utilize data entry skills to manage customer information effectively.
• Demonstrate phone etiquette to ensure a positive customer experience.
• Collaborate with team members to improve service delivery.
• Identify opportunities for upselling additional services to customers.
• Analyze customer feedback to enhance service quality.

Qualifications

• Proven experience in customer service or related field.
• Strong communication skills in English; multilingual abilities are a plus.
• Proficient in data entry with attention to detail.
• Excellent phone etiquette and interpersonal skills.
• Ability to analyze customer needs and provide appropriate solutions.
• Familiarity with upselling techniques is preferred.
• A positive attitude and a passion for helping others.

Call-To-Action

If you are ready to make a difference in the world of customer service and be part of an innovative team, we invite you to apply today and embark on an exciting journey with Silgate Solutions Ltd!

Job Type: Full-time

Pay: ₹15,000.00 - ₹25,000.00 per month

Language:

• English (Preferred)
• Hindi (Preferred)

Work Location: In person