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Jobs in Wagle Estate, Thane, Maharashtra
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Silgate Solution
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Inbound Customer Service Representative

Inbound Customer Service Representative

Silgate Solution

0 years

|

1 - 3 Lacs

Wagle Estate, Thane, Maharashtra

Posted:3 days ago| Platform: SimplyHired logo

Apply

Skills Required

Work Mode

On-site

Job Type

Full Time

Job Description

Answer incoming calls, emails, and chats in a timely and professional manner.
Provide accurate information regarding products, services, billing, or technical support.
Resolve customer issues efficiently while ensuring a high level of customer satisfaction.
Document all customer interactions using CRM software or ticketing systems.
Escalate complex issues to appropriate departments when necessary.
Follow up on customer interactions as needed to ensure resolution.
Stay up to date on company products, policies, and procedures.
Meet or exceed performance metrics, including response time, resolution rate, and customer satisfaction scores.

Job Types: Full-time, Permanent, Fresher

Pay: ₹15,000.00 - ₹25,000.00 per month

Work Location: In person

Speak with the employer
+91 8108499641

More Jobs at Silgate Solution

Inbound Customer Service Representative

Wagle Estate, Thane, Maharashtra

Experience: Not specified

INR 1 - 3 Lacs

Tele Calling Executive

Wagle Estate, Thane, Maharashtra

Experience: Not specified

INR 1 - 1 Lacs

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