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Customer Service Senior Analyst

Customer Service Senior Analyst

Accenture

5 - 8 years

3 - 7 Lacs

bengaluru

Posted:3 days ago| Platform:

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Skills Required

service operations customer service rca client support data entry defined benefits team management dns technical support process documentation process management remote support active directory microsoft windows desktop support itil

Work Mode

Work from Office

Job Type

Full Time

Job Description

About The Role

Skill required: Retirement Solutions - Data Entry Services

Designation: Customer Service Senior Analyst

Qualifications:Any Graduation

Years of Experience:5 to 8 years

What would you do?

7+ years of experience in US Retirement Services domain – Defined Contributions - Managing participant level services

4+ years experience in Money Out processes such as Inservice withdrawal, Survivor benefit, Immediate Annuity, Deferred Annuity, Hardship withdrawal determination and payments, Rollover out, Lump Sum Distribution, Required Minimum Distributions, Complex Distributions, Loan payoff and child support

Hands on with developing process documentation, COPIS, capturing exceptions, process flow, process maps and NIGO rules

Subject Matter Expert/ Trainer with 2+ years of experience in remote transitions, developing quality checklists, performing RCA, developing action plans to improve quality performance

ASPPA Certified (Preferred)NANA

What are we looking for? NA

Bachelor's degree

Experience in the US retirement industry mandatory

Experience in Leading & Managing teams

Open core Night shifts based on business requirements

Good verbal & written communication skills

Good typing skill and attention to detail.

Good time management skills

Ability work independently

Roles and Responsibilities:

Roles & Responsibilities:

Coaching and mentoring others to draw out their skills and expertise

Strong leadership skills, with the ability to motivate and inspire team members

Strict adherence to non-disclosure of client information by preserving client confidentiality.

Complies with all client policies, procedures, and Federal/State/Local regulations and escalates issues to the management.

Researching on any queries/ requests sent by the Business Partners/Client Support Teams and replying the same with minimum response time.

Taking active participation in process improvements and automation.

Ensure Quality Control standards that have been set are adhered to.

Adherence to client SLAs

Identify potential areas that require additional controls

Excellent organizational skills with ability identify and prioritize high value transactions.

Completing assigned responsibilities and projects within timelines apart from managing daily BAU.

Creating and updating procedure documents while ensure that the standards are followed
Qualification Any Graduation

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Customer Service Senior Analyst