Customer Service Senior Analyst

 About The Role  

Skill required: Language Translation - Customer Service

Designation: Customer Service Senior Analyst

Qualifications:Any Graduation

Years of Experience:5 to 8 years
Language - Ability:Spanish - Advanced
What would you do? Manage end-to-end collections for assigned customer accounts, ensuring timely follow-up on overdue invoices. Contact customers via phone, email, or other channels to resolve outstanding payments while maintaining a professional and customer-focused approach. Investigate and reconcile customer account discrepancies, including payment shortfalls, deductions, and disputes. Collaborate with internal teams (Sales, Billing, Customer Service) to resolve billing issues or disputes impacting collections. Monitor aging reports and escalate high-risk accounts as needed. Maintain accurate records of collection activities and update account status in system tools. Prepare regular reports on collection performance, outstanding receivables, and risk exposure. Support process improvement initiatives to enhance collection efficiency and reduce delinquency. Customer service refers to the assistance and support provided by a business or organization to its customers before, during, and after a purchase or use of a product or service. It involves addressing inquiries, resolving issues, and ensuring customer satisfaction to build and maintain positive relationships.
What are we looking for? Customer Service Management Adaptable and flexible Ability to perform under pressure Ability to work well in a team Commitment to quality Written and verbal communication Account Reconciliations Customer Care

Roles and Responsibilities: In this role you are required to do analysis and solving of increasingly complex problems Your day to day interactions are with peers within Accenture You are likely to have some interaction with clients and/or Accenture management You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments Decisions that are made by you impact your own work and may impact the work of others In this role you would be an individual contributor and/or oversee a small work effort and/or team Please note that this role may require you to work in rotational shifts
 Qualification Any Graduation