3 years
0 Lacs
Posted:1 day ago|
Platform:
On-site
Full Time
• Communicate clearly and professionally with US-based patients, doctors, and medical staff via phone and email.
• Assist in scheduling appointments, sharing treatment updates, and handling basic inquiries.
• Provide support related to medical services, pharmacy billing, prior authorizations, and insurance verifications.
• Ensure proper documentation and data entry in patient records and CRM systems.
• Escalate complex or sensitive issues to senior team members as needed.
• Maintain confidentiality and comply with HIPAA and data protection standards.
• Actively participate in training and performance improvement sessions.
• Confidence, patience, and ability to handle conversations with empathy.
• Basic computer knowledge and willingness to learn healthcare software.
• Strong interpersonal skills and ability to work in night shifts.
• Prior BPO experience (0–1 year) is a bonus.
• Growth & Career Development Opportunities
• Competitive Salary
Abacos Health Private Limited
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